What is an AI voice agent?
An AI voice agent is software that holds a real phone conversation on your behalf. It answers or places calls, understands what the caller wants, takes an action such as booking an appointment or updating a CRM record, and hands your team a summary. Botphonic's agents respond in under 300 ms so the conversation feels natural.
How is an AI answering service different from a human answering service?
A human answering service takes messages and passes them on. An AI answering service like Botphonic answers instantly, 24/7, handles unlimited simultaneous calls, books directly into your calendar and updates your CRM, at a per-minute cost that is a fraction of staffed services.
Can the AI receptionist book appointments into my calendar?
Yes. The AI receptionist checks live availability in Google Calendar, Outlook or your scheduling tool, offers open slots to the caller, confirms the booking and sends a confirmation. It also updates the contact record in Salesforce, HubSpot or Zoho.
Can Botphonic make outbound calls as well as answer them?
Yes. The same AI phone agent runs outbound campaigns: lead follow-up, appointment reminders, payment reminders, surveys and re-engagement. Batch calling runs thousands of calls in parallel with branded caller ID and TCPA-compliant controls.
Does it work with my existing phone system?
Yes. Botphonic connects over SIP trunking to Twilio, Telnyx, Plivo and most VoIP providers, so you keep your current numbers. You can also buy new local or toll-free numbers inside the platform.
Which languages does the AI voice agent speak?
Botphonic speaks 50+ languages and switches language mid-call when the caller does. This includes English variants, Spanish, French, German, Arabic, Hindi, Gujarati, Marathi, Tamil and other Indian languages.
Is Botphonic HIPAA and PCI DSS compliant?
Botphonic is built for regulated calls: HIPAA-ready workflows for healthcare, PCI DSS-compliant payment capture, GDPR-aligned data handling, SOC 2 controls, continuous penetration testing, encryption in transit and at rest, and role-based access to recordings and transcripts.
How much does an AI call center cost?
Botphonic is priced per minute of talk time, from $0.20 to $0.40 per minute depending on volume, with no seat licences and no minimum call volume. Every plan starts with a 14-day free trial and no credit card. Enterprise volume pricing is available.